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International Customer Service Representative

  • Oost-vlaams brabant
  • 05 Jul 2017


Sumitomo Chemical (, launched in Japan in 1913, is one of the global leaders in the production and sale of a broad range of basic chemicals, petrochemicals, plastics, fine chemicals and agrochemicals .The products are sold in more than 100 countries and together provide a turnover of 11 billion USD. Sumitomo Chemical Europe, located in Diegem, is among others responsible for the commercialization of a wide range of chemicals for the European market.

To support the continued strong growth, Sumitomo Chemical Europe is looking for two (m / f) International Customer Service Representatives


As International Customer Service Representative, you will start in our European Sales headquarters where some 50 people work. Within the Sales Department, there are nine internal employees and some 20 external account managers working in Europe.

As a Customer Service Representative, you are the point of contact for customers, distributors and agents throughout Europe.

You manage all the files from A to Z. Your tasks are extensive. The spoken language is English.

You support the Sales Manager of one or two divisions and are responsible for:

  • The monitoring of the entire administrative process from order entry through delivery to billing.
  • You follow the administrative and logistical settlement closely, and inform the customer about the state of affairs.
  • You make monthly statistics.
  • Where necessary, you will be responsible for stock management.
  • Your contacts are mainly by telephone and by mail.

Keywords: sales assistant, commercial clerk, binnendienst, commercieel bediende, inside sales, customer service, commercial clerk, administration, inside sales, customer service representative, customer service responsible, administrative assistant, SAP, ERP, ORACLE, chemicals, supply chain, employé commercial, employé client, support client après-vente, international


  • You have an administrative training and experience in a sales support function.
  • You are fluent in English, both spoken and written, and are preferably bilingual NL-FR.
  • Knowledge of SAP is an asset.
  • After an initial period of training, you are autonomous in carrying out your duties, anticipating and solving problems.


  • A varied position, with new challenges all the time.
  • A young and informal atmosphere, in a small, stable team.
  • The know-how, the experience and support of a world player and leader.
  • Space to develop yourself.
  • A fixed salary in line with your experience, combined with extra benefits:
    • Meal vouchers
    • Hospitalization
    • Group insurance
    • Ecocheques


For more information: Call VIRGINIE JAMINON on the number: 0498 88 63 23